PRIVACY POLICY

Last Updated: January 2026

1. Who we are

This Privacy Policy explains how Deia AI Ltd trading as VocalWeb (“we”, “us”) collects and uses personal data

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2. What we collect

We may collect and process:

Contact details (name, email, phone number)

Business details (company name, address, services)

Communications data needed to provide the service (e.g., call/message content and metadata where applicable)

Technical data (IP address, device/browser information, cookies)

3. How we use your data

We use personal data to:

Provide, operate and support the Services

Set up and manage your account and billing

Improve and secure the Services

Communicate with you about service updates and support requests

4. Legal basis

We process personal data where necessary to:

Perform a contract with you

Comply with legal obligations

Pursue legitimate interests (e.g., service improvement and security)

Where required, based on consent (e.g., certain cookies)

5. Sharing and processors

We may share data with trusted service providers who help us deliver the Services (for example hosting, telephony/messaging, payment processing, analytics, and AI providers). These providers process data on our instructions where applicable.

We do not sell your personal data.

6. Data retention

We retain personal data only as long as necessary for the purposes above, including legal, accounting, or reporting requirements.

7. Your rights

Under UK GDPR, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing.

To exercise your rights, email [email protected].

8. Cookies

We use cookies and similar technologies to help the website function and improve user experience. You can control cookies through your browser settings.

9. Contact

For privacy queries, contact [email protected]